Frequently asked questions

If I am experiencing domestic violence, what are my options?

If you’re here reading this, you’ve already made the first step in finding support. Shelters and transition houses provide many different levels of support including information and resources about domestic violence, 24/7 phone support, counselling, safety planning, and temporary housing should you need it.

What if I don’t want to stay at a shelter or transition house?

You don’t have to stay at a shelter to access support, such as counselling, safety planning, and help finding housing. Click here to get connected to a real person at a shelter or transition house near you who is ready to listen and help you find the support options available in your area.

Is a shelter only for women facing physical abuse?

Shelters and transition houses provide support to women facing any kind of abuse. Click here to learn more about the different forms of domestic violence.

What if I’m not experiencing violence but I know someone who is?

If you know someone who is experiencing violence – or suspect they may be – you can phone a shelter or transition houses to get advice tailored to their specific situation.

What if I know the shelter staff?

Shelter staff are discreet and professional. Anything you disclose to them is confidential, and you will never be judged for the situation you’re in. If you’re worried, you can always contact them anonymously or click here to find a different shelter or transition house

What if I’m not ready to leave my partner?

Shelters and transition houses support women unconditionally, whatever you choose to do. Staff will not pressure you to leave your partner but will support your choices while having your safety top of mind.

Can I take my kids with me?

Yes, you can bring your children with you. Shelters and transition houses offer children’s programming, such as childcare, counselling, and support with school. Click here to find out what services are offered in your area.  

What about my pets?

Many shelters and transition houses allow pets or have partnerships with external organizations that will take care of your pets during your stay. Service animals are allowed in shelters by law. Click here to find out the services available in your area.

What if I have mobility issues?

Many shelters and transition houses are fully or partially physically accessible. Click here to find out the services available in your area.

What if I’m a member of the 2SLGBTQ+ community?

Shelters are not just for straight, cis women. Many shelters and transition houses have policies that explicitly welcome members of the 2SLGBTQ+ community. Click hereto find out the services available in your area.

How much does it cost to use shelter services?

Absolutely nothing. Shelter services are free.

Does my immigration status matter?

Your immigration status is not important. If you’re a woman in Canada facing domestic violence, support is available and shelters are here to provide it.

What about my job?

You can still go to work and receive support from a shelter. They can work around your schedule to provide the services that work for you at your own pace.

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